Refund can only be processed within 15 days of subscription purchased from Technicalsupport365 Customers are not eligible for the refund in the following conditions:
Incidents plans:- Customers will not be refunded any amount what they have paid once there problem is resolved. If a customer has an issue which is not resolved he has to write us on email@example.com before the expiry date mentioned in his plan. If the customer does not write us before this date then we believe that his/her issue has been resolved and no refund will be provided to the customer after this date.
Subscription-based Plans:- A Full REFUND will be issued if our Technicians have not been able to resolve even a single issue for you within the first 15 Days of your Subscription Plan. If our Technicians resolves one or more issues and customer confirms it in his/her feedback email, then charges for the Support Fee and Cost of the Software License ($49.99 per computer or device) will not be refundable in any case.
If our Technicians have been able to resolve one or more issue after 15 Days of subscription and customer still wants to cancel the subscription then $49.99 per incident will be deducted from the total cost in addition to Setup fee and software license cost.
Notwithstanding this Technicalsupport365 may, at its sole discretion and on a case to case basis, agree to a refund of Support Plan charges after deducting Setup Fee and cost of paid Anti-virus and any other paid software which has been provided free of cost with any subscription plan.